Shipping policy

Last Updated: October 23, 2026

Cordrail offers women's clothing, including dresses, tops, skirts, and coordinated sets. This Shipping Policy explains how orders are prepared and delivered to customers in the United States.

1. Shipping Destination

Current shipping destination: United States

Orders are shipped to eligible delivery addresses within the United States, subject to carrier service availability and checkout confirmation.

2. Order Processing Time

Our standard order processing time is 2 business days.

Processing time covers order verification, preparation, and handover to the shipping carrier. It does not include transit time, weekends, public holidays, or delays caused by circumstances outside our reasonable control.

During promotional periods or unusually busy periods, processing may take longer. If a significant delay affects your order, please contact customer service.

3. Estimated Delivery Time

Our estimated delivery time is 7–15 business days after dispatch.

Delivery estimates are not guaranteed. Actual delivery may vary depending on the destination, customs procedures, carrier operations, weather, public holidays, and other logistical circumstances.

Your order may require additional time if the shipping address is incomplete or the carrier cannot complete delivery on its first attempt.

4. Shipping Carrier

Shipping Carrier: HuaHan Logistics

Carrier services and any local delivery partners may vary according to the shipment and destination. Tracking information will be provided when available.

If your tracking information has not updated for an extended period, please contact us with your order number.

5. Shipping Fees

Free standard shipping is available on all US orders, with no minimum purchase required.

6. Tracking and Delivery

Once your order has been dispatched, tracking information may be sent to your email address. Tracking updates can take time to appear after a parcel enters the carrier's network.

Please ensure that your delivery address and contact information are accurate. Cordrail cannot guarantee successful delivery when incorrect or incomplete information has been supplied.

If a parcel is marked as delivered but you cannot locate it, please check your delivery location and contact the carrier where possible. You may also contact our customer service team for assistance.

7. Customs and Import Charges

Shipments to the United States may be subject to customs duties, import taxes, or other charges where applicable. Any such charges will be handled in accordance with applicable law and the shipping arrangement disclosed at checkout.

Please contact customer service before ordering if you have questions about possible import charges.

8. Lost, Delayed, or Damaged Parcels

If your parcel is significantly delayed, appears lost, or arrives damaged, contact service@cordrail.com and provide your order number and relevant photographs or tracking details.

We will review the information and coordinate with the relevant carrier where appropriate.

9. Returns and Refunds

Our standard return shipping arrangement requires customers to pay return shipping costs. The estimated return shipping cost is US$10–15, depending on the parcel and service selected.

Return country: China.
Return shipping payer: Customer.
Estimated refund processing: Within 5–10 business days after the returned item has been received and inspected and the refund has been approved. The payment provider may take additional time to post the funds.

Please obtain return authorization and instructions before sending a parcel. Do not send returns to the registered office unless we specifically instruct you to do so.

10. Business and Contact Information

Brand: Cordrail
Website: https://www.cordrail.com/
Legal Business Name: Guangzhou Duoseji Trading Co., Ltd.
Registered Office: Room 402, 4th Floor, No. 23 Hanfeng Road, Nansha District, Guangzhou (B114)
Customer Service Email: service@cordrail.com
Customer Service Phone: +86 13756328410

Shipping and Returns Address: No. 788 Guangzhou Avenue South, Haizhu District, Guangzhou, Guangdong Province, China. Use this address for shipping and returns only after its parcel-receiving capability and return arrangements have been confirmed.

The registered office handles registration and administrative matters. The shipping and returns address is designated for parcel-related operations and is separate from the registered office.

For shipping assistance, contact service@cordrail.com.