Privacy policy

Last Updated: October 23, 2026

At Cordrail, we respect your privacy and are committed to protecting the personal information you share when shopping at https://www.cordrail.com/. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you browse our website, place an order, contact customer service, or subscribe to updates, we may collect:

  • Contact information: Your name, email address, telephone number, and shipping and billing addresses.

  • Order information: Products purchased, order numbers, payment status, and delivery details.

  • Payment information: Payment processing details provided through our payment service providers. We do not intentionally store complete payment card numbers or security codes on our website servers.

  • Technical information: IP address, browser type, device information, website activity, and cookie-related data.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping, delivery, and returns.

  • Respond to customer inquiries and resolve order issues.

  • Send transactional emails and, where permitted, marketing communications.

  • Maintain website security, prevent fraud, and improve shopping functionality.

  • Meet applicable legal, accounting, and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website performance, and support advertising where applicable. You can manage cookies through your browser settings and any consent tools provided on our website.

Disabling certain cookies may affect some website functions.

4. Sharing Your Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Payment processors.

  • Shipping and logistics providers.

  • Website hosting and ecommerce technology providers.

  • Customer support and security service providers.

  • Professional advisers and public authorities when legally required.

We do not sell personal information in exchange for money. We only disclose information as reasonably necessary for the purposes described in this policy or as permitted by law.

5. International Data Transfers

Because Cordrail serves customers in the United States and may use service providers in different countries, your information may be processed or transferred across national borders. Where required, we will apply appropriate safeguards and comply with applicable data protection requirements.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

We use reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, object to certain processing, withdraw consent, or opt out of eligible marketing communications.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request.

8. Children's Privacy

Cordrail's website is intended for a general shopping audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy when our business practices, website functions, or legal obligations change. The latest version will be published on this page with the revised date.

11. Contact and Business Information

Brand: Cordrail
Website: https://www.cordrail.com/
Legal Business Name: Guangzhou Duoseji Trading Co., Ltd.
Registered Office: Room 402, 4th Floor, No. 23 Hanfeng Road, Nansha District, Guangzhou (B114)
Customer Service Email: service@cordrail.com
Customer Service Phone: +86 13756328410

Shipping and Returns Address: No. 788 Guangzhou Avenue South, Haizhu District, Guangzhou, Guangdong Province, China. This address is designated for shipping and returns only if the business confirms that it can receive parcels and process returns.

The registered office handles business registration and administrative matters. The shipping and returns address is intended for parcel-related operations and is not the registered office.

For privacy-related questions, contact service@cordrail.com.