Return policy

Last Updated: October 23, 2026

At Cordrail, we want you to feel confident when choosing clothing for your wardrobe. If an item does not meet your expectations, please review the following return requirements before sending it back.

1. Return Eligibility

To request a return, please contact service@cordrail.com within 30 days of delivery.

Returned items must generally meet the following conditions:

  • Unworn, unwashed, and undamaged.

  • In their original condition, with original tags and packaging where applicable.

  • Accompanied by the order number or other reasonable proof of purchase.

Items showing signs of wear, washing, alteration, or damage caused after delivery may not qualify for a return, except where applicable law provides otherwise.

If an item arrives damaged, defective, or incorrect, contact us promptly with photographs and your order number. Such cases will be reviewed separately under applicable law and our customer service procedures.

2. Return Country and Address

Return country: China

Shipping and returns address:

No. 788 Guangzhou Avenue South
Haizhu District, Guangzhou
Guangdong Province, China

Please contact customer service and obtain return authorization before shipping your parcel. We will confirm the correct recipient, address details, and return instructions.

Do not send a parcel to an unconfirmed address or to the registered office unless specifically instructed.

3. Who Pays Return Shipping?

For standard change-of-mind returns, the customer is responsible for return shipping costs.

The estimated cost is US$10–15 per return parcel, depending on the parcel's weight, dimensions, destination, and shipping service. This is an estimate rather than a guaranteed carrier quote. The actual charge will be determined by the shipping provider selected.

We recommend using a trackable shipping service and retaining the receipt until your return has been resolved.

If your item is defective, damaged on arrival, or incorrect, please contact us before paying to return it. We will review the circumstances and advise you on the appropriate resolution in accordance with applicable law.

4. How to Request a Return

  1. Email service@cordrail.com with your order number and the reason for your return.

  2. Include photographs if the item is damaged, defective, or incorrect.

  3. Wait for our return instructions and confirmation of the correct return destination.

  4. Pack the item securely and ship it using an appropriate service.

  5. Keep your tracking number and shipping receipt.

Returns sent without prior authorization may take longer to identify and process.

5. Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Our target refund processing time is 5–10 business days after receipt, inspection, and refund approval.

Approved refunds are generally issued to the original payment method. After we issue the refund, your bank or payment provider may require additional time to credit your account.

If your refund has not appeared after the applicable processing period, contact us with your order number.

6. Refund Amount and Shipping Charges

For an approved standard return, the refund will cover the eligible purchase amount for the returned item. Original shipping charges, return shipping charges, duties, taxes, and other fees will be handled in accordance with the terms disclosed at checkout and applicable law.

Return shipping paid by the customer is generally not reimbursed for a standard change-of-mind return.

Nothing in this policy limits any refund or other remedy that is required by applicable law.

7. Exchanges

If you need a different size, color, or item, contact customer service to confirm available options. An exchange may require a separate order and return, depending on stock availability and the circumstances.

8. Cancellation Requests

If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once processing has begun or the parcel has been dispatched.

If an order has already shipped, the standard return procedure may apply.

9. Important Return Information for Product Pages and Checkout

Before completing a purchase, customers should be able to see the following information:

  • Return country: China.

  • Return shipping payer: Customer for standard returns.

  • Estimated return shipping cost: US$10–15 per parcel.

  • Return request window: Within 30 days of delivery.

  • Refund processing time: 5–10 business days after receipt, inspection, and approval, plus any additional payment-provider processing time.

These details should be displayed clearly on relevant product pages and before checkout is completed, not only on this policy page.

10. Business and Contact Information

Brand: Cordrail
Website: https://www.cordrail.com/
Legal Business Name: Guangzhou Duoseji Trading Co., Ltd.
Registered Office: Room 402, 4th Floor, No. 23 Hanfeng Road, Nansha District, Guangzhou (B114)
Customer Service Email: service@cordrail.com
Customer Service Phone: +86 13756328410

Shipping and Returns Address: No. 788 Guangzhou Avenue South, Haizhu District, Guangzhou, Guangdong Province, China. This address is intended for parcel handling and returns.

The registered office handles business registration and administrative matters. The shipping and returns address is intended for receiving and processing parcels and is separate from the registered office.

For return authorization or refund questions, contact service@cordrail.com.