Contact Us
At Cordrail, we believe finding the right outfit should feel simple, comfortable, and personal. Whether you have a question about a dress, need help choosing a size, want to check an order, or need assistance with a return, our customer service team is here to help.
Customer Service
Email: service@cordrail.com
Phone: +86 13756328410
Website: https://www.cordrail.com/
For faster assistance, please include your order number when contacting us about an existing purchase. For damaged, defective, or incorrect items, photographs can help us understand the issue.
What We Can Help With
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Product details, sizing, and availability.
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Order confirmations and payment questions.
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Shipping and tracking inquiries.
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Return authorization and refund status.
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Website and general shopping questions.
Business Information
Brand: Cordrail
Legal Business Name: Guangzhou Duoseji Trading Co., Ltd.
Registered Office: Room 402, 4th Floor, No. 23 Hanfeng Road, Nansha District, Guangzhou (B114)
The registered office is used for business registration and administrative matters.
Shipping and Returns Address: No. 788 Guangzhou Avenue South, Haizhu District, Guangzhou, Guangdong Province, China.
This address is intended for parcel handling and returns only after its receiving arrangements have been confirmed. Please contact customer service before sending any return parcel. Do not send returns to the registered office unless specifically instructed.
Before Sending a Return
Standard returns must be authorized in advance. The return country is China, standard return shipping is paid by the customer, and the estimated cost is US$10–15 per parcel. Approved refunds are generally processed within 5–10 business days after receipt and inspection, with additional payment-provider processing time possible.
Please review our Return & Refund Policy for full eligibility requirements and instructions.
We look forward to helping you enjoy a smoother shopping experience with Cordrail.